From Execution to Enterprise Impact
September 29-30, 2026 l Virtual
85% of organizations are already committed to the Global Business Services model, but many are now reassessing how that model must evolve to deliver enterprise value, speed, and agility.
GBS is entering a new phase of transformation. Expectations are rising quickly, while many organizations are still working through complexity across operating models, talent, process ownership, and technology adoption.
Across two days, this event explores the practical evolution of AI, operating models, process transformation, talent strategy, orchestration, and enterprise value creation. Grounded in SSON Research & Analytics benchmarks and market data, the sessions focus on how leading organizations are evolving the GBS model, where progress is accelerating, and where challenges remain.
GBS is entering a new phase of transformation. Expectations are rising quickly, while many organizations are still working through complexity across operating models, talent, process ownership, and technology adoption.
Across two days, this event explores the practical evolution of AI, operating models, process transformation, talent strategy, orchestration, and enterprise value creation. Grounded in SSON Research & Analytics benchmarks and market data, the sessions focus on how leading organizations are evolving the GBS model, where progress is accelerating, and where challenges remain.
Get actionable strategies to:
- Move AI from pilots to scalable execution
- Operationalize AI across fragmented ERPs
- Redesign operating models for greater agility
- Accelerate E2E execution and visibility
- Strengthen orchestration across teams
- Build workforces ready for AI-driven operations
- Redefine governance for AI-enabled services
- Scale Human-in-the-Loop operations
- Reassess locations around digital capability trends
- Reposition GBS as an enterprise control tower
Built on SSON Research & Analytics benchmarks, market data, and operating insights, this summit is designed to help leaders understand where the market is moving and how to execute successfully.
Tuesday 1st
8:00 am - 8:30 am
SSON Research & Analytics Presents: The AI State of Industry
8:40 am - 9:10 am
Panel Discussion: Scaling AI in GBS: What’s Getting in the Way
9:20 am - 9:50 am
The Future of Work In GBS: What's Changing & What's Holding Organizations Back
10:00 am - 10:30 am
Panel: The GBS Model Under Pressure: What Needs to Evolve
10:40 am - 11:10 am
Case Study: Moving from Pilot to Scaled AI Deployment
11:20 am - 11:50 am
Process Intelligence: Improving Execution Across GBS
12:00 pm - 12:30 pm
Panel: The CFO Mandate for GBS: Speed, Control & Enterprise Value
12:40 pm - 1:10 pm
How AI Agents Enhancing End-to-End GBS Processes
Tuesday 1st
8:00 am - 8:30 am
How Welspun GBS Became an Enterprise Value Engine
8:40 am - 9:10 am
Orchestration: The Missing Layer in Enterprise Execution
9:20 am - 9:50 am
The GBS Industry Standards: Leapfrogging Maturity in a Changing Context
10:00 am - 10:30 am
P2P Process Clinic: Fixing the Friction Inside Modern Procurement
10:40 am - 11:10 am
R2R Process Clinic: Why the Close Is Still So Manual
11:20 am - 11:50 am
O2C Process Clinic: Accelerating Cash Flow & Customer Execution
12:00 pm - 12:30 pm
Reassessing Location Strategy for Digital Capability
12:40 pm - 1:10 pm
SSON Research & Analytics Live Benchmarking: How Does Your GBS Compare?
MEET OUR 2026 SPEAKERS
Naomi Secor
Global Managing Director
SSON Research & Analytics
Ciara O'Connell
VP, Global Business Services
Aptiv
Kanishka Kumar Sinha
Executive Director, Agentic AI
Ingram Micro
Krzysiek Znaleziony
Head of Digital & AI @ GBS
Philip Morris International
Jasmine Ahmed
VP, Global Head of Finance Systems
Legends Global
Markus Rieder
SVP, Global Head of Finance Transformation
Swissport
Nitin Jain
CEO
Welspun Transformation Services
Shane Abeyratne
SVP, Global Business Services
Cardinal Health
Ajay Anand
SVP, Global Services, Strategy & Business Services
Johnson & Johnson
Filippo Passerini
Former P&G President GBS and CIO; Co-Founder
Inixia
Tony Saldanha
Former P&G VP GBS; Co-Founder
Inixia
Deborah Kops
Principal & Co-Founder
Sourcing Change
How do I join the online conference?
Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.
How much does it cost to attend?
SSON Research & Analytics' Shared Services & GBS Summit is complimentary to attend.
Where is it located?
This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet. Audio and presentation viewing is accessed through an internet connection.
Can I access the slides post-event?
All presentations will be available after the conference via the on-demand recording link. When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.
